Zoho Desk

What your Bots can do (837 tools)

• Manage accounts23
• Manage agent availability5
• Manage assignment rules14
• Manage blueprints16
• Manage calls15
• Manage contacts35
• Manage contracts12
• Manage custom modules7
• Manage departments19
• Manage email channel11
• Manage email template13
• Manage events14
• Manage IM add-ons2
• Manage IM bot2
• Manage IM canned messages3
• Manage IM channels2
• Manage IM messages12
• Manage IM metrics6
• Manage IM sessions5
• Manage initiate session9
• Manage integrations5
• Manage KB admin114
• Manage KB dashboard32
• Manage knowledge base publishing17
• Manage community9
• Manage community comments7
• Manage community moderation13
• Manage community recyclebin9
• Manage community topics26
• Manage community users7
• Manage KB articles66
• Manage KB category32
• Manage KB feedbacks18
• Manage KB moderation26
• Manage KB recyclebin28
• Manage KB templates34
• Manage modules, fields and layouts37
• Manage organization19
• Manage products9
• Manage profiles & roles16
• Manage search13
• Manage skills17
• Manage SLA9
• Manage static reports8
• Manage subject access requests6
• Manage tags management14
• Manage tasks23
• Manage teams7
• Manage tickets62
• Manage ticket tag9
• Manage ticket threads6
• Manage time tracking30
• Manage users management26
• View community category7
• View community comments4
• View community topics9
• View KB52
• View KB articles33
• View KB category15
• View KB feedbacks13
• View KB moderation16
• View KB recyclebin20
• View KB templates19
• Manage views management7
• Manage others173